Refund policy

Returns

 

Our policy lasts 30 days. If 30 days have gone by since you received the order, unfortunately, we can’t offer you a refund or exchange.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days of receiving your order.

 

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

 

Returned items must be in the original packaging, including any accessories, manuals, and documentation.

If the condition of the product shipped back to us is not in acceptable condition, we reserve the right to not refund or exchange.

Products that have been personalized cannot be refunded or exchanged.

 

Additional non-returnable items:

Gift cards

 

To return your product, please contact us at support@cozury.com for detailed instructions. If you don't contact us before shipping the product we won´t be able to accept the return.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

What if the item(s) I received are defective/incorrect/damaged?

Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?

 

Please contact us at support@cozury.com to start the return process.

Please include the following information:

Order number, Proof of purchase, the complete delivery address and telephone number. In some cases, you will be required to include a video or photo of the defective product for proof in order to refund or replace the product.

 

It is not possible to receive a refund and cancel an order once it has been shipped and is still on its way if it does not take longer than the shipping times found in our Shipping Policy plus the indicated possible delays. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@cozury.com

 

Shipping

In some cases, you may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.