Shipping policy

Do you ship worldwide & how much does shipping cost?

No - we don´t ship worldwide. We offer Free shipping to the US, Canada, United Kingdom, New Zealand and Australia with tracking. 

 

Please note that customs policies and import duties vary widely for international orders. Your local customs office can assist with any customs duties. The customer will be responsible for collecting his order from the customs and paying the costs incurred should such an event occur.

 

What are your shipping and processing times?

 

Standard Shipping Times:

United States: 7 - 16 days

Canada: 7 - 16 days

Australia: 7 - 16 days

United Kingdom: 7 - 16 days

New Zealand: 7 - 16 days

 

Express Shipping Times:

United States: 5 - 10 days

Canada: 5 - 10 days

Australia: 5 - 10 days

United Kingdom: 5 - 10 days

New Zealand: 5 - 10 days

  

Right now we are experiencing slight delays due to the Coronavirus and heavy parcel volumes. We apologize for any inconvenience caused and thank you for your patience.

 

Processing Times:

Orders take 1 - 3 business days to process after placing the order before shipping out. We do not ship out on sundays.

 

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at support@cozury.com and we'll help you out!

 

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.